• Production times (3 to 10 working days on average)
  • Hand wash or at a maximum temperature of 30 degrees
  • Given the unique and personalized nature of the personalized/embroidered item, it cannot be returned or exchanged in accordance with article L121-21-8 of the Consumer Code:

    “The right of withdrawal cannot be exercised, for contracts: (…) 3° The supply of goods made to the consumer’s specifications or clearly personalized…”.

    As a result, you have no right to invoke any right of withdrawal.Also, we recommend that you devote the necessary time and attention to personalizing your item.

Here are the possible return situations:

  • if the products are torn
  • if the products have indelible stains
  • if we made a spelling mistake

If you notice a problem, please contact us by email within 7 days!

Do not hesitate to use an iron to maintain the flocking as much as possible.