All return requests must be entered from our dedicated page: Return center
You have 14 days from receipt of your order to return your products by post only. Beyond the 14 days, we will not be able to process a refund.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
As soon as we receive your item, we will notify you and immediately start the refund process. However, it could take up to 14 days for your bank to process the refund to your bank account.
For customers with a credit card, the refund will be made to the bank account used for the purchase.
For Paypal customers, the refund will be made to the Paypal account that was used for the purchase.
Note: Variable service charges such as delivery charges, handling charges and preparation charges are not reimbursed. You therefore have to pay nothing when handing over your return at the point of delivery.